The term "Kenzo Estate" or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.
It is a legal requirement in the United States that you must be 21 years of age or older to order or receive alcoholic beverages from Kenzo Estate. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from Kenzo Estate are not for resale, and are for personal consumption only.
Direct-to-Consumer Wine Shipping
In the US: Due to the ever-changing nature of each state’s alcoholic beverage shipping compliance laws, Kenzo Estate may ship wines, directly or indirectly, to most states in the US. This list of states changes frequently; please contact us if you have a question about getting Kenzo Estate wines shipped to you directly.
Kenzo Estate applies shipping costs at better-than-market rates whenever possible, utilizing a variety of common carriers. We are highly attuned to packaging, weather and carrier pitfalls that may damage or delay our precious wine cargo en route to your destination: please contact us if you have any questions. Shipping methods vary seasonally, and may default to include ground transport (5-7 days in transit), 2-Day Air (2 days in transit), or refrigerated-truck transport + local ground transport (3 weeks in transit). In warm weather, our team provides complimentary upgrades that may include the addition of cold-packs that provide chill for 48 hours in the packages.
We are pleased to provide paid upgrades in service at your instruction at the time of ordering. Simply choose your preferred method at checkout. However, once wine is in transit, we are not able to upgrade your shipping method.
International Shipping: Kenzo Estate is able to coordinate international shipment of Kenzo Estate wines on a regular basis to Japan. Shipping and customs/duties fees are all collected at the time of purchase. Please use online checkout, or contact us to arrange shipments and payment; please advise if you would prefer a bi-lingual assistant.
Wine is a Delicate Commodity
Wine is a perishable commodity. Wine does not like extremes of temperature: weather may adversely affect the condition of your wine during shipment. Kenzo Estate is not responsible for, and will not replace wine that is damaged by extreme weather during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser. Tracking numbers for shipments are provided via email that will allow you to follow transport and expect an estimated delivery date. Delivery times are never guaranteed as per all common carriers.
Return of Flawed Wines
By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.
We will replace or refund you for any bottle of wine that is flawed or that the customer finds unsatisfactory. The unfinished portion of the original bottle must be returned to Kenzo Estate for replacement. Please send an email to email@example.com, and we will assist you with those arrangements. Once the wine is received we will refund the cost of the wine less shipping and handling.